Make sure you contact us if you need to cancel or no refunds will be granted. For shared transfers cancellations, you need to contact us no less than 24 hours prior to arriving or departing. No money will be refunded if you cancel the same day of the transfer.
Maximum customer waiting time: 60 minutes on arrival.
Maximum supplier waiting time: 120 minutes (please advise if flight is delay or any changes on arrival).
Shared shuttles passengers MUST approach the counters listed on the voucher to be assisted upon arrival (Punta Cana Airport only) and taken to the shuttle Bus.
"NO SHOW" (No Show means that we expect the client at the airport or at the hotel and client just doesn't show up without any prior notice). A No-Show by the passenger without warning shall be considered a cancellation and no money will be refunded. No reimbursement to the final consumer shall be made in the event of a 'no-show' without prior consultation.
It is the passenger’s responsibility to CONTACT the service provider to any of the phone numbers listed on the voucher or meet one of their representatives at the hotel to request the departure pick up time no more than 24 hours prior to departure. PICKUP TIME IS ALSO SEND BY EMAIL. YOU NEED TO BE ABLE TO ACCESS YOUR EMAIL ACCOUNT, EMAIL SHOULD BE THE SAME YOU TYPED DURING THE BOOKING PROCESS.
Please don’t use third parties (Concierge, Guest Service, or Bell Boys) to contact us by phone, we need to talk to you in person. The pickup time will be assigned according by the service provider daily operations and should be accepted by the customer.
Customers cannot request a specific pickup time back to the airport.
1 piece of baggage allowed per person.
1 item of hand baggage allowed per person.
DAT is not responsible for customer’s belongings left in the vehicle. It is the customer’s responsibility to unload all belongings before disembarking the vehicle. The customer when required will cover all expenses incurred in the recuperations of customer’s belonging.
The passenger should arrive at the boarding point for THE SHUTTLE BACK TO THE AIRPORT at least 10 minutes prior to the scheduled departure time for that service. If the passenger arrives later than the scheduled departure time, service provider may give the seat to another passenger, in which case the passenger will be considered to have missed the service. DAT shall not be liable to the passenger if he/she misses any service or suffers any loss, economic or otherwise, because of his/her late arrival, and shall not be obliged to hold up any service to wait for the passenger, or to provide a seat on any other service if the passenger misses a service.