Remember to bring the voucher and valid photo ID with you on the arrival and departure transfers. If other people instead of the passenger paid for the transfer and the payee is not coming you need to provide a photo ID of the person that paid for the service, DAT can actually refuse to provide the service if an ID that proves the identity of the person that paid for the service is not provided or if you don’t bring the voucher. If the information you provided during the booking process is not accurate, the supplier is not responsible for the correct service provision.
Information for the booking of the Private service is provided by the CLIENT. The voucher must be Checked for errors by the client before arriving or departing and advise DAT of any errors.
All cancellation requests must be addressed in written to firstname.lastname@example.org with the booking number as the basis reference.
In case of a ground transportation reservations:
Free cancellations only when requested more than 4 hours before the time and date of service according to the voucher itinerary info.
Make sure you contact us if you need to cancel or no refunds will be granted.
Please note that in case of *NO SHOW you cannot claim the refund of the money.
*NO SHOW means that after a confirmed booking you never show up to your pick up at the airport or at the Hotel on the date or time listed on the reservation you made.
We will wait until you arrive, we monitor all incoming flights for delays.
If you experience problems with your flight itinerary, connection flights etc., we will adapt to your needs (pick you up later or at a different airport etc.) but you need to advise us with ample time.
In the event of a problem with customs or luggage, please contact us to any phone number on the voucher or TEXT us in order to advise of the delay and take the necessary steps.
Private transfers just need to follow the voucher instruction to find the driver at the airport on arrival.
"NO SHOW" (No Show means that we expect the client at the airport according to the itinerary requested by the client and client just doesn't show up without any prior notice) No reimbursement to the final consumer shall be made in the event of a 'no-show' without prior consultation.
Private transfers don’t need to confirm the pickup time back to the airport because it is pre-assigned during the booking process and listed on the voucher, however if you wish to change the pickup time or date you need to contact us according to the info on the voucher. Please don’t use third parties (Concierge, Guest Service, or Bell Boys) to contact us by phone, we need to talk to you in person.
Pickup time changes are not allowed within 3 hours prior to your original pickup, if you learned that your flight is delay less than 3 hours of your pickup, we will not be able to make changes.
"NO SHOW" (No show means that we wait the client at the hotel and client just doesn't show up without any prior notice) No reimbursement to the final consumer shall be made in the event of a "NO SHOW" without prior consultation.
1 piece of baggage (suitcase) allowed per person.
1 item of hand baggage (carry-on) allowed per person.
DAT is not responsible for customer’s belongings left in the vehicle. It is the customer’s responsibility to unload all belongings before disembarking the vehicle. The customer when required will cover all expenses incurred in the recuperations of customer’s belonging.
The passenger should arrive at the boarding point for THE TRANSFER BACK TO THE AIRPORT at least 5 minutes prior to the scheduled departure time for that service. If the passenger arrives later than the scheduled departure time, the driver will leave, in which case the passenger will be considered to have missed the service NO SHOW. DAT shall not be liable to the passenger if he/she misses any service or suffers any loss, economic or otherwise, as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for the passenger, or to provide a seat on any other service if the passenger misses a service.