Frequently Asked Questions
1. Where I go when I arrive at the airport?
Your voucher will have all the necessary information to locate us at the airport. Please print it out and bring your voucher with you.
2. What happens if my flight is delayed?
We always confirm the flight arrival times. The driver will wait for all flights
that are delayed and your transfer is provided without any additional charges.
3. What happens if I miss my flight or my flight is cancelled?
You must inform us that you are not coming if your flight is cancel, or inform us
the next flight departure and its arrival time by using the telephone number provided
on the voucher. If you fail to do so, it will be regarded as a ’no-show’ and the
transfer fee will be deducted from your credit card.
4. Where will you wait for me at my hotel/apartment/home?
If you are going to the airport from a hotel, please wait at reception (lobby).
If being collected from an apartment or your home, please wait outside by your main
door. The driver will look for you there holding up the meeting card with the company
5. What is a 'Private Transfer'?
A private transfer is where we transport you as an individual passenger without
the need to share a car with anyone else. Once you arrive at the airport you won`t
need to wait for other passengers.
6. What time will you pick me up for my Private transfer back to the airport?
Since you booked a Private transfer pick up time is pre-scheduled and is listed
on your voucher, however it will be better if you contact us by phone or meet the
Representative at your Hotel if you have any changes or if for any reason we need
to change your pick up time.
Please don’t use third parties (Concierge, Guest Service, or Bell Boys) to contact
us by phone, we need to talk to you in person.
YOU CAN ALWAYS FIND US IF WE HAVE NOT FOUND YOU, CALL US AT
BEFORE 6:00 PM 809-284-6132 / 809-284-1867
7. What type of vehicles are used for the transfer?
All our transfers involve the use of vans, minibuses or buses, according to the
type of transfer required and the amount of people. All vehicles are air-conditioned.
8. What happens if I’ve lost my luggage? How long will the driver wait for me?
If you discover that your luggage has gone missing, you should inform us as soon
as possible by using the phone number shown on the voucher or ask permission to
go outside and let the driver know of your problem and that you have arrived at
the airport and still require the transfer. If you have booked a Private Transfer
from the airport, the driver will wait up to a maximum of 1 hour after the flight
arrival time. If you have not contacted the driver (or us) within these time limits,
the driver can leave the airport without waiting any further. Failing to inform
us will be regarded as a ’no-show’ and the transfer fee will be deducted from your
9. How much luggage can I take with me? Are there any restrictions on luggage (weight)?
Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any
weight limit. Extra-large luggage - if notified to us in advance when making your
reservation – will be transported but you should inform us of the exact amount.
In certain types of transfers, an extra luggage fee might be charge in the price.
10. Is it allowed to use the transfer service for animals?
Live animals can travel – for a payment of an extra fee - providing they are carried
in suitable carrying equipment, which is kept in good and secure condition, and
that you have the necessary documents (e.g. a pet passport). This only apply is
to Private Transfers. Please notify us at the time you make your reservation.
11. Can I carry bicycle, golf bag, etc.?
These and similar items are not classed as normal sized luggage. A payment of an
extra fee is required, the amount depending on your ultimate destination when using
the transfer service. You should notify us at the time when you make your reservation.
12. Are my credit card details secure?
Credit card details are transmitted over the internet using an SSL (Secure Socket
Layer) system. By using this method, we protect your credit card details from unauthorized
access. This system is used by many financial institutions all over the world for
the making and transferring of payments via the internet.
13. Can I cancel my booking? Is it free of charge?
Cancellation requests made 3 (three) or more days prior to the confirmed service
date are subject to a 20% penalization on the total amount paid for the reservation.
Unless you have bought our Cancellation Insurance.
Cancellation requests within 2 (two) days to the confirmed service date or a NO
SHOWS are 100% nonrefundable. NO SHOWS are not covered by our
How can I get Dominican Airport Transfers´s Cancellation Insurance?
You can get Dominican Airport Transfers´s Cancellation Insurance only at the time
of booking. You will not be able to get it after you paid for your booking.
14. How can I change my booking?
There are some changes that you can make to your booking directly from our site,
you must go to
Change and View My Bookings
. There you will be able to make any kind
of changes that do not affect the price you paid. If the system does not allow you
to make the change you must send us an email to
, enter your booking
number and the changes you need and we will proceed to do so from our end, you will
receive a new updated voucher.
15. Are you a reliable company?
Our company has over 15 years in business.
We know all the tourist destinations in Dominican Republic. We were born there and
are pioneers in this type of online business. We are accredited by the BBB
(Better Business Bureau)
in USA and our site has an Extended
Validation Security Certificate SSL.
The Presence of SSL means you can rest assured that communications (e.g. credit
card numbers) between your browser and this site's web servers are private and when
the secure SSL session is activated.