Terms and Conditions

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Last updated: April 14, 2024

By accessing our WEBSITE dominicanairporttransfers.com and paying for the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may choose to not book the service on this website.

How can I get in touch with DAT?

DAT can only be reached in two ways:
Emails correspondence.
Text messages through WhatsApp . Not conversations on the phone.

If you already have a reservation with us, please describe your request and provide the booking number from your voucher, not the payment receipt number.

Once in the Dominican Republic, text the number indicated on the voucher on WhatsApp . To get a response, always type the booking number first.

1-Reservation Policies:

  • Reservations are only accepted via DAT website:
    https://dominicanairporttransfers.com.
  • No reservations accepted over phone, email, WhatsApp, or Text messages.
  • All passengers must arrive on the same flight.
  • Bookings with passengers arriving on separate flights will be canceled without warning and a % cancellation fee will be deducted from the refund.
  • All DAT reservations are subject to availability at the time of request.
  • Clients are responsible for providing accurate information at the time of booking.
  • DAT is not responsible for errors made during the reservation process.
  • After-hours fees: Are not refundable, especially for late-night or early-morning flights from 10:00 p.m. to 6:00 a.m. (20:00 to 06:00).
  • ID’s: will be requested for passenger identity verification, not applicable to registered travel agencies. Not applicable to Registered Travel Agents.
  • Stand-by Flight Reservation: DAT does not accept reservations for passengers on stand-by flights.
  • Reservation on Hold: Clients can put their reservation on hold for up to 12 months.
  • Reservation sold out: DAT reserves the right to block dates and times in advance due to lack of availability or oversale of services.
  • Last Minute Bookings: Subject to availability at booking time. An additional fee may apply. Customer may wait for service. ID verification required.
  • AIRBNB’s TRANSFERS RESERVATIONS: To ensure your reservation for the AIRBNB is secure, please provide us with the address at least 24 hours before your scheduled service. If we do not receive the address in time, your booking will be canceled, and a % cancellation fee will apply for the refund. Thank you for your cooperation.
  • Flight delays or early arrivals might affect your hotel or airport pick-up: Tourist transportation operations are meticulously planned daily based on pre-established flight schedules found in customer reservations. Any delays or early arrival in flights can disrupt the flow of operations and impact customer pick-ups.
    Therefore, if an Arrival flight is delayed or arrives earlier than expected, customers may experience a short wait.
    In the event of a delayed Departure flight, it may be challenging to accommodate changes once daily operations are finalized, and any modifications would be subject to availability.

2-Cancellations and Refunds Policies:

  • Refunds subject to % reduction.
  • All refunds, regardless of the reason, charge a fee.
  • Cancellation fee may change over time.

3-No Show Policy:

  • A no-show means the driver is waiting for the client at the hotel or airport, and the client does not show up without prior notice at least 3 hours before the scheduled pickup time. No refunds will be made in this case.

4-Denial of Service Policy:

  • DAT to refuse service to individuals who have engaged in offensive behavior towards a staff member, and declined services will not be eligible for a refund.
  • All passengers are required to sign and date the meeting card acknowledging the receipt of service prior to boarding a DAT vehicle. Refusing to sign the meeting card will result in denial of the service, booking will be considered a no show, and no refunds will be granted.

5-DAT Vouchers Requirements and Usage:

  • DAT vouchers are mandatory for boarding DAT service.
  • Denial of boarding could occur without a DAT voucher.
  • Only one DAT voucher is accepted per service.
  • Extra vouchers cannot be shared.
  • Vouchers can be downloaded or accessed via the confirmation message.
  • Include client's name, flight information, number of passengers, and destination.
  • Vouchers also provide information on airport pickup, hotel pickup, local customer service contact details, and email address.

6-DAT Rates Policies:

  • Valid for inquiry date only.
  • Subject to change and only honored as shown on website.
  • Not negotiable; price listed is final.
  • DAT rates given via email, phone, or text are not final or accurate.
  • Prices must be verified on the website.
  • Late-night trips from 10:00 P.M. to 5:00 A.M. cost more than standard rates.

7-DAT Payment Policies Overview:

  • Accepts various payment methods including credit cards, debit cards, pre-paid cards, and Apple Pay.
  • Reservations require a full understanding of DAT Reservation and Payment Policies, DAT Cancellation Policies, NO SHOW Policies, and DAT Disclaimer.
  • All purchases incur a ¢ processing fee.
  • Reservation confirmation via text message is available for ¢ cents.
  • Purchase fees may change periodically.

8-Currency:

  • All charges are in US dollars (USD).
  • Exchange rates are determined by the customer's financial institution or payment provider.
  • Payment methods include credit cards, debit cards, and electronic options.
  • Final transaction amount may vary based on exchange rate and potential fees.
  • Exchange rates are based on market rates and may fluctuate.
  • Payment confirmation emails provide transaction details and total amount in US dollars.
  • Refunds are processed in US dollars but may differ from original payment due to exchange rate fluctuations.
  • Billing disputes should be addressed promptly by customer support.

9-Private Transfer Policies at DAT:

  • DAT will email confirmations to all customers upon booking.
  • Vouchers will be included based on the type of service booked.
  • All passengers must arrive on the same flight.
  • Bookings with passengers arriving on separate flights will be canceled without warning and a % cancellation fee will be deducted from the refund.
  • DAT vouchers are mandatory for boarding DAT service on arrival and departure.
  • DAT cannot be held responsible for inaccurate information provided by the customer.
  • If the flight lands early or late, customers will need to wait for the driver.
  • If the driver isn't around, just send us a WhatsApp text message on the local phone number listed on the voucher. NO CALLS only Text.
  • DAT will not be liable for flight cancellations or missed flights.
  • DAT's booking system is linked to flight stats, which tracks most commercial airline schedules.
  • DAT's transportation and location rules are crucial for accurate pickup and drop-off.
  • DAT is not liable for delays or issues arising from incorrect or unclear pickup or drop-off locations.
  • PICKUP TIME CHANGE REQUESTS: Pickup time changes back to the airport can be done through "Manage My Bookings" up to 48 hours prior to departure. Requests within 48 hours before your departure pickup need to be sent to operations to the WhatsApp number listed on your departure voucher (WHATSAPP TEXT MESSAGE ONLY). Pickup time change requests of less than 48 hours prior to departure are subject to availability.
  • DEPARTURES TRANSFERS BACK TO THE AIRPORT: If the driver arrives at the hotel for a pickup at the time listed on the departure voucher and the client decides to stay longer or delay the pickup without prior notice (48 hours) prior to the assigned pickup time), the driver will wait only 10 minutes and will leave, no refund will be granted.
    If the driver has already arrived at the hotel or is in route, and the customer opts to cancel the reservation at the last minute, no refund will be granted.
  • MECHANICAL ISSUES DURING TRANSFERS: DAT does not provide reimbursement for little problems like brief car damage. DAT manages unexpected events quickly and efficiently without the need for additional reimbursement, particularly if the problem is fixed right away and a different vehicle is sent to complete the transfer in accordance with the client's agreement.
  • BE AWARE OF VENDORS AT THE AIRPORT: Avoid airport vendors selling drinks or 'items' at the airport. No vendors are affiliated with DAT. Purchases from third parties are at your discretion.
  • TO ALL GUESTS STAYING IN VILLAS AT CASA DE CAMPO:
    All clients staying in VILLAS must obtain an access permit for their driver. This permit should include the following information:
    * Authorization number
    * Driver's name
    * Driver's identification number
    The access permit with all necessary details must be sent to us at least 10 hours before your pick-up. Failure to do so will result in the cancellation of the reservation without the right to a refund.
    It is important to comply with this policy to ensure smooth transportation.
    Thank you for your cooperation.

10-Luggage Policy at DAT:

  • Permits luggage based on passenger count (1 suitcase and 1 carry-on).
  • Customers are responsible for their luggage; DAT is not liable for forgotten items.
  • Customers must ensure they don't forget anything in the vehicle.
  • DAT will assist in case of forgetfulness, but customers must pay for item return if they are available to make the trip back to hotel or airport.
  • Vehicles do multiple trips per day, and items may be displaced.
  • Drivers check the vehicle with customers to avoid leaving belongings behind.
  • Bell boys at hotels carry and upload the vehicle with luggage not the drivers.

11-Child Seat Rental in DAT:

  • DAT offers child seats for rent on their website, or customers can bring their own.
  • Drivers can only assist with installation when the car seat belongs to DAT.
  • Clients are responsible for any injuries or damage resulting from not having or renting car seats, as per DR Law 6317 Article 69. Car seats are required for children in the Dominican Republic.
  • Parents are responsible for choosing a car seat, describing age, weight, and type. We can't guarantee the car seat fits your child without these details.
  • DAT prioritizes passenger safety, requesting passengers with children to hire a car seat or provide their own.
  • Please note that if your flight is delayed and you have booked infant seats, your vehicle may not be available when you arrive. Our drivers are required for other services and cannot wait forever. Your patience and understanding are appreciated.

12-Airport Transfer Child Seat Policy:

  • Customer Responsibility: Customers acknowledge full responsibility for child safety during the journey.
  • Safety Regulations: Compliance with safety regulations is advised.
  • Provided Seating Arrangements: Customers must ensure suitable seating arrangements for the child’s age, weight, and height.
  • Waiver of Liability: Customers waive any claims against the company and drivers for injuries or damages for not bringing car seats or renting it.
  • Driver's Discretion: Drivers may refuse to transport passengers without child seats deemed unsafe.
  • Customer Acknowledgment: Customers acknowledge being informed of safety risks.

13-Alcohol and Drug Policies:

  • DAT reserves the right to deny service to anyone posing a safety risk or posing a drug issue.
  • Passengers with illicit drugs at service time will be denied service.
  • Inappropriate behavior will result in detainment, authorities' notification, and no refunds for service.
  • Alcoholic Beverages. Unfortunately, we are unable to provide drinks on our vehicles due to logistical reasons, such as flight delays or driver changes. However, clients are more than welcome to purchase their own drinks before departing from the airport. Feel free to enjoy your beverages in our vehicles, but please understand that we are unable to purchase and store drinks as our operations may change unexpectedly.

14-Subcontractor Policy:

  • We sometimes subcontract DAT-affiliated transport companies due to our large service volume. Therefore, no vehicles either drivers will have DAT identifiers.

15-Changing Pickup Time Back to Airport:

  • To guarantee everyone reaches the airport on time, our airport transport runs on a strict timetable. Changing the pickup time may delay other passengers or clash with arrangements.
  • Another reason: availability. We may have fewer cars and drivers during high travel seasons. Last-minute changes may be tough or impossible to accommodate.
  • Due to the foregoing criteria, some adjustments may be feasible while others may not.
  • Contact Operations at the local number on your voucher to seek availability for a last-minute change.
  • Text message requests only via WhatsApp should include your reservation number. Changes are not guaranteed.
  • If you disagree with these terms, you may not Book with DAT. Our website Terms & Conditions require a % cancellation charge. You must locate alternate airport transportation. Your understanding and cooperation are appreciated.

16-DAT Service Disclaimer:

  • The Service is provided "AS IS" and "AS AVAILABLE" without any guarantees.
  • DAT, its subsidiaries, affiliates, and licensors do not guarantee uninterrupted, secure, or virus-free service.
  • DAT acts as a middleman between online service providers and clients, establishing commercial relationships based on service and quality requirements.
  • DAT is not responsible for the actions, omissions, accidents, or misconduct of service providers.
  • DAT's website photographs are broad descriptions and cannot guarantee service delivery.
  • DAT may refuse service to any customer at any time.
  • Clients must make written claims or remarks about services within 14 days after travel's conclusion.
  • DAT is not liable for claims, costs, or expenses resulting from personal injuries or death caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment, emotional states, illness, theft, labor conflicts, mechanical breakdowns, quarantine, government actions, weather, or other events beyond DAT's control.

17-Why doesn’t DAT offer alcoholic beverages during airport transfers?

  • Safety: Serving alcohol during airport transfers could pose safety concerns, especially if passengers consume alcohol while traveling to their destination. It's crucial to ensure passengers' safety during transportation.
  • Professionalism: DAT prioritizes professionalism and may prefer not to offer alcohol to maintain a certain image and level of service.
  • Liability: Serving alcohol could potentially increase the liability of the transportation company in case of any incidents or accidents involving intoxicated passengers.
  • Logistics: Providing alcoholic beverages could add complexity to logistics, including ensuring that passengers are of legal drinking age and handling any potential issues related to overconsumption.

TRAVEL AGENT’S TERMS AND CONDITIONS

Last updated: January 18, 2024

The terms and conditions outline the relationship between the travel agent and DAT, outlining the agreed termination terms for bookings and accounts.

DAT reserves the right to terminate any booking at any time for any reason, including threats or offenses.

DAT reserves the right to terminate business relationships without notice, resulting in the forfeiture of commissions or discounts.

Additionally, the cancellation fee will be charged in case of cancellation of remaining bookings as per the terms and conditions for airport transfers.

Record-Keeping Obligation:
DAT is not liable for errors made by travel agents during the booking process as they are responsible for maintaining records of their reservations and booking numbers.

Account Deactivation:
Travel agencies that are registered to receive commissions may be deactivated if there has been no booking activity for more than 6 consecutive months. In this case, they will lose the commission that has been accumulated. Please be aware that this is our policy.

Effective Date:
Booking with DAT signifies acceptance of these terms and conditions.