Terms and Conditions

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Last updated: December 05, 2022

By accessing our WEBSITE dominicanairporttransfers.com and paying for the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may choose to not book the service on this website.

1-RESERVATION POLICIES:

  • Reservations are only accepted via DAT website https://dominicanairporttransfers.com.
  • If your hotel, place or Airbnb is not listed on our website hotel drop down menu is because we don’t go there. Refrain from selecting spots nearby the place you need to go if it is not listed on the website.
  • DAT does not accept reservations over the phone, email, WhatsApp, or Text messages.
  • All passengers MUST arrive on the same flight. DAT will not accept passengers arriving in multiple flights to share DAT transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers. Bookings with passengers arriving on separate flights will be canceled without warning and the % cancelation fee will be deducted from the refund.
  • All DAT reservations are subject to availability existing at the time of your request. No confirmation can be issued until full payment for the requested service has been made.
  • The client is responsible for providing accurate and precise information at the time of booking. DAT will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or incorrect date.
  • If the client makes a mistake and misses his DAT transfer, the money will not be refunded, and he will have to make a new reservation and pay for it.
  • AFTER-HOURS FEES ARE NOT REFUNDABLE REGARDLESS OF THE ACTUAL PICKUP TIME. IF YOUR FLIGHT IS A LATE-NIGHT OR EARLY-MORNING FLIGHT THIS FEE MUST BE PAID AND WILL NOT BE REFUNDED.
  • ID will be requested for verification of the main passenger identity. This does not apply to REGISTERED TRAVEL AGENTS.

2-LAST MINUTE RESERVATIONS POLICIES:

  • Are subject to availability at the time of booking.
  • Additional fee will be charged.
  • Customer may need to wait for the service.
  • ID will be requested for verification of the main passenger identity. This does not apply to REGISTERED TRAVEL AGENTS.

3-STAND-BY RESERVATION POLICY:

  • DAT does not accept reservations for passengers with stand-by flights. If you don’t have a confirmed flight schedule, we suggest you take a local Taxi at the time of your arrival.

4-RESERVATION ON HOLD POLICY:

  • DAT clients can put their reservation on HOLD for up to 12 months when due to an unexpected situation they must postpone their trip and do not wish to cancel their reservation. Just let DAT know and DAT will do it for you, once you are ready to travel, DAT will change the status of the reservation, and it will remain active for the new dates that you request.

5-RESERVATION SOLD OUT POLICY:

  • DAT reserves the right to block dates and times automatically in advance due to lack of availability or oversale of services.
  • For some destinations, DAT does not accept last minute bookings for operational reasons from some airports at some times of the day.

6-RATES POLICIES:

  • DAT rates are exclusively valid for the inquiry date. DAT rates are subject to change any time and will only be honored as shown on the website, and if the service requested is confirmed by means of charge to your credit card and receipt of a unique DAT 8-digit confirmation number.
  • DAT Rates are not negotiable, the price listed on the website is final.
  • DAT Rates given by any of our personnel via email, over the phone, or text message are not final or may not be accurate, prices MUST be always verified on the website.
  • LATE-NIGHT TRIPS FROM 10:00 P.M. TO 5:00 A.M. COST MORE THAN THE STANDARD RATES.

7-PAYMENT POLICIES:

  • DAT welcomes a variety of payment methods such as credit cards, debit cards, pre-paid cards and Apple Pay.
  • Upon making a reservation you are giving DAT authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of DAT Reservation and Payment Policies, DAT Cancellation Policies, NO SHOW Policies and DAT Disclaimer.
  • All purchases are subject to a ¢ processing fee.
  • For only ¢ cents, receive text messages confirming your reservations 24 hours prior to the service.
    To receive text messages you need to type in a Mobile phone number.
  • The above purchase fees are subject to change from time to time.

8-CANCELLATION & REFUND POLICY:

  • Cancellations are permitted. Refunds from cancellations are subject to a % reduction of the total price paid. The cancellation fee is subject to change over time.

9-NO SHOW POLICY:

  • No show means that DAT waited for the client at the hotel, or the airport and the client does not show up without any prior notice via email, phone call, text message or WhatsApp. No refund to the final consumer shall be made in the event of a 'no-show'.

10-TRANSFER VOUCHER POLICIES:

  • DAT Vouchers are mandatory to board DAT service on the arrival and departure.
  • Boarding of any DAT vehicle could be denied if you do not have a DAT voucher.
  • Only one DAT voucher is accepted for each service.
  • You cannot share an extra DAT voucher with someone else by making a copy or an image.
  • Make sure to get a screen shot of the DAT voucher or the following choices:
    1. Download the DAT voucher (pdf) (Recommended).
    2. The DAT Voucher web link option provided on the confirmation message. (Internet connection required for voucher link top open).
  • DAT vouchers include the client's name, flight information, number of passengers, and their destination.
  • DAT vouchers must be kept handy, it contains info on where to meet the driver at the airport, your pickup time back to the airport the day you leave and where to meet the driver at the hotel, local customer service phone number for calling, text messaging, or WhatsApp, and email address.

11-PRIVATE TRANSFER POLICIES:

  • DAT will email all customers a confirmation message after receiving your paid booking.
  • DAT will include vouchers according to the type of service you booked.
  • All passengers MUST arrive on the same flight. DAT will not accept passengers arriving in multiple flights to share DAT transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers. Bookings with passengers arriving on separate flights will be canceled without warning and the % cancelation fee will be deducted from the refund.
  • DAT Vouchers are mandatory to board DAT service on the arrival and departure.
  • Inaccurate information provided by customer. The client is responsible for providing accurate and precise information at the time of booking. DAT will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or wrong dates.
  • Booking mistakes. If the client makes a mistake and misses his DAT transfer, the money will not be refunded, and he will have to make a new reservation and pay for it.
  • If the flight land early or late, customers will need to wait for the driver. We will do our best to be there but is not guaranteed.
  • Finding the driver at the airport. If the customer by any reason cannot find the driver at the airport just call the local phone number on the voucher, do not go with someone else that approaches you (it’s dangerous), try to find your driver. Our representative at the airport will send a text message to your phone to try to locate you if you have not arrived after an extended period.
  • Flights cancellations or missed flights. If your flight is cancelled or you missed your connecting flight, you need to contact DAT at least 3 hours prior to the service. If DAT sends the driver to your pick up without any info from your new flight an additional fee for a new transfer will be charged.
  • Pickup times back to the airport are case sensitive. Driver will wait only 10 minutes after the assigned pickup time and will leave, no money will be refunded.
  • If for any reason customers need to contact DAT via phone call from the Hotel, do not put Bellboys, Concierges or Butlers, we will only accept calls directly from customer for any inquiry.
  • Pickup times back to the airport from your hotel are assigned by DAT in advance and are listed on your voucher. We strongly suggest that you do not request a change and keep the suggested pickup time. If you decided to change the pickup time back to the airport, it will be at your own risk. DAT will not assume any responsibility if you encounter an issue with your flight due to a vehicle break down, flat tire, heavy traffic, accident on the road or anything else that could delay your arrival to the airport.
  • Departure Flight delays. If the day of your departure back to the airport from the hotel you find out that your flight is delayed, be advised that we will do our best to try to accommodate your request, however it is very unlikely that we will be able to change your pickup time because the transfers schedule is set up the day before and any changes could disrupt other customer pickups. Please understand that it’s your airline that is at fault for flight delays and not DAT. You will have two choices, accept the original pickup time or cancel the reservation and hire a Taxi.
  • Flight info on DAT website: DAT booking system is linked to Flightstats, this is the company that keep track of most of the commercial airline schedules. As a result, when a customer selects the airline name and type in the flight number during the booking process, our automated booking system populate the field for the arrival and departure time of the selected airline if the flight info is correct.
    The above is done to avoid mistake when typing an incorrect flight number that can put in danger your transfer. When a customer inserts an incorrect flight info, the system presents an error and don’t allow to resume with the reservation.
    Charter flights and some airlines that are not very organized in terms of their schedules, the field for the times are open and the customer can type in the correct times as his own responsibility and making sure are correct.

12-LUGGAGE:

  • Amount of luggage will be permitted according to the number of passengers (1 suitcase and 1 carry-on). If customers are bringing larger than allowed luggage, you must book a vehicle for a larger amount of people.
  • CUSTOMERS ARE RESPONSIBLE FOR THEIR LUGGAGE. DAT is not responsible for forgotten articles, telephones, or suitcases. The client must be attentive and verify that he does not forget anything in the vehicle. DAT will do its best to help in case of forgetfulness, but the customer will need to wait and must pay for returning the item if we find it. Keep in mind that vehicles do multiple trips per day and items may be further displaced. On the arrival transfers Drivers always will check the vehicle with customers to avoid leaving belongings behind. Drivers are not responsible for any luggage or articles left behind. Customers are the ones responsible for their luggage. For the transfer back to airport Drivers will always ask customers if all the luggage is in the vehicle. Bell boys at the Hotel are the one that will carry and upload the vehicle with the luggage not the driver, if by any chance a client leaves any belongings at the Hotel, the transfer company is not responsible and will not be returning to the Hotel due to operational reasons.

13-CHILD SEATS:

  • DAT provides child seats for a fee on the website. You are also welcomed to bring your own.
  • Our drivers can only assist with the installation when the car seat belongs to DAT.
  • Car Seats in DR Law 6317 Article 69
    On the subject, LAW 63-17, on Mobility, Land Transportation, Traffic and Road Safety of the Dominican Republic, in its article 69 establishes that: “Children up to the age of twelve (12) will be transported in the back seats of the vehicle, except in the case of one (1) cab van type vehicles. Children up to six (6) years old will be transported in a special seat for infants with a face-forward position and those over six (6) years old and up to twelve (12) years old must use an elevator that allows them to use the secure the rear seat belt. INTRANT will establish through regulations the specifications of these seats according to the age, weight, and size of the child, in accordance with the guidelines established in this regard by internationally accepted health standards. The violation of this provision will be sanctioned with a fine equivalent to one (1) to three (3) minimum wages of the one that prevails in the centralized public sector, and the reduction of points in the license determined by the regulations. The vehicle will not be able to start driving until the minors are in the places indicated by law."

14-ALCOHOL AND DRUG POLICIES:

  • DAT reserves the right to deny the service to any person that the driver understands is putting in danger his safety or the passengers’.
  • DAT will deny the service to anyone who possesses illicit drugs at the time of service.
  • Any passenger that displays any of the two points mentioned above will not be offered the service or will be kicked out of the vehicle, the authorities will be informed of the inappropriate behavior, and no refunds for the service will be granted.

15-SUBCONTRACTOR POLICY:

  • Due to the large volume of services, sometimes we are forced to subcontract transport companies allied to DAT. As a result, the vehicles are not labeled with the DAT name, nor will the drivers be identified with the DAT uniform.

DISCLAIMER:

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Dominican Airport Transfers LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

DAT is a technology and digital marketing company focused on the sale of private transfers through all airports in the Dominican Republic. Other service could be added from time to time to satisfy our customers’ needs.

We provide an advanced and friendly state-of-the-art reservation system, which facilitates the process of reservations, quotes, online payments, changes, or cancellations for our clients.

DAT works as a middle-agent between the client and the operator of services listed on the website. As such, www.dominicanairporttransfers.com creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, ground transportation and other travel activities. Since Dominican Airport Transfers® LLC act as a middleman and do not own tourist transport vehicles only the most reputable suppliers are selected for this purpose.

However, www.dominicanairporttransfers.com cannot be held liable for the service supplier's acts, omission, and accidents, wrongdoing or other. Transfers services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. www.dominicanairporttransfers.com acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator's Personnel, assets, operation and/or property.

www.dominicanairporttransfers.com herewith declares that:

  • (a) Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as descripted.
  • (b) Travel services descriptions are regularly updated for a description of the product as close to reality as possible. However, www.dominicanairporttransfers.com cannot be held accountable for variations occurring upon your arrival at the Travel Service site.
  • (c) www.dominicanairporttransfers.com will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
  • (d) Any claim or comments that the client should present about the services received must be submitted in written within a period of time no longer than 14 (fourteen) days from travel's end date.

www.dominicanairporttransfers.com will not assume liability for any claims, costs or expenses arise from personal injuries or dead to the client or third parties caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:

  • (a) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstances beyond direct control of www.dominicanairporttransfers.com.

The above Terms & Conditions are property and exclusive for DAT business and copying this material is prohibit by Copyrights laws in the USA.