Terms and Conditions

Last updated: May 26, 2025

By accessing our WEBSITE dominicanairporttransfers.com and paying for the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may choose to not book the service on this website.

How can I get in touch with DAT?

DAT can only be reached in two ways:
Emails correspondence.
Text messages through WhatsApp . Not conversations on the phone.

If you already have a reservation with us, please describe your request and provide the booking number from your voucher, not the payment receipt number.

Once in the Dominican Republic, text the number indicated on the voucher on WhatsApp . To get a response, always type the booking number first.

1-Reservation Policies:

Reservations are only accepted via DAT website:
https://dominicanairporttransfers.com.

No reservations accepted over phone, email, WhatsApp, or Text messages.

All DAT reservations are subject to availability at the time of request.

DAT will email confirmations to all customers upon booking.

Clients are responsible for providing accurate information at the time of booking. DAT is not responsible for errors made during the reservation process.

DAT's transportation and location rules are crucial for accurate pickup and drop-off.

DAT is not liable for delays or issues arising from incorrect or unclear pickup or drop-off locations.

After-hours fees: Are not refundable, especially for late-night or early-morning flights from 10:00 p.m. to 6:00 a.m. (20:00 to 06:00).

ID’s: will be requested for passenger identity verification.

Stand-by Flight Reservation: DAT does not accept reservations for passengers on stand-by flights.

Reservation on Hold: Clients can put their reservation on hold for up to 12 months.

Last Minute Bookings: Subject to availability at booking time. An additional fee will apply. Customers may need to wait for service. ID verification required.

Airbnb Transfer Reservations: You must have the address of the Airbnb to book an airport transfer. We do not accept reservations to Airbnb’s with estimated locations. You must have the actual location provided by your host otherwise your booking will be canceled, and a % cancellation fee will apply for the refund. Thank you for your cooperation.

Flight delays or early arrivals might affect your hotel or airport pick-up: Tourist transportation operations are meticulously planned daily based on pre-established flight schedules found in customer reservations. Any delays or early arrival in flights can disrupt the flow of operations and impact customer pick-ups.

Therefore, if an Arrival flight is delayed or arrives earlier than expected, customers may experience a wait. In the event of a delayed Departure flight, it may be challenging to accommodate changes once daily operations are finalized, and any modifications would be subject to availability.

MINORS: All minors must be accompanied by an adult 18 years or older. Minors are not allowed to travel alone on DAT vehicles without a legal adult.

Mechanical issues during transfers: DAT does not provide reimbursement for little problems like brief car damage. DAT manages unexpected events quickly and efficiently without the need for additional reimbursement, particularly if the problem is fixed right away and a different vehicle is sent to complete the transfer in accordance with the client's agreement.

Guests staying in Casa De Campo:
All clients staying in VILLAS must obtain an access permit for their driver. This permit should include the following information:
All clients staying in VILLAS must obtain an access permit for their driver. This permit should include the following information:
* Authorization number
* Driver's name
* Driver's identification number
The access permit with all necessary details must be sent to us at least 10 hours before your pick-up. Failure to do so will result in the cancellation of the reservation without the right to a refund.
It is important to comply with this policy to ensure smooth transportation.
Thank you for your cooperation

2-Arrival Transfers:

Arriving on different flights: If you are arriving on different flights, you must book using the LATEST arriving flight. Passengers arriving on different flights MUST wait until all passengers have arrived. A single transfer cannot be split into multiple transfers to accommodate passengers arriving on multiple flights. If you prefer to not wait for all passengers on your reservation to arrive, it is suggested to book separate arrival transfers for each flight.

If a flight lands early or late, customers will need to wait for the driver.

If you can’t find your driver, just send us a WhatsApp text message on the local phone number listed on the voucher. NO CALLS only text.

Missed Arrival Flights: You must notify us in advance if you miss your flight. Once a flight lands and a driver is sent, the reservation can no longer be changed and will be considered a no show. No shows are non-refundable

BE AWARE OF VENDORS AT THE AIRPORT: Avoid airport vendors selling drinks or 'items' at the airport. No vendors are affiliated with DAT. Purchases from third parties are at your discretion.

3-Departure Transfers:

To guarantee everyone reaches the airport on time, our airport transport runs on a strict timetable. Changing the pickup time may delay other passengers or clash with arrangements.

DEPARTURE PICKUP TIME CHANGE REQUESTS: Pickup time changes back to the airport can be done through "Manage My Bookings" up to 48 hours prior to departure.Due to our high transfer volume, pickup time changes for transfers back to the airport must be requested at least 48 hours in advance. Thank you for your understanding.

Last minute pick up time changes (less than 48 hours) are subject to availability and cannot be guaranteed. Contact Operations at the local number on your voucher to seek availability for a last-minute change.

Text message pick up time change requests only via WhatsApp should include your reservation number. Changes are not guaranteed.

Any pick up time changes are at the customer’s discretion. We are not responsible for inconveniences such as missed flights due to pick up times that deviate from the website’s suggested time.

If the driver arrives at the hotel for a pickup at the time listed on the departure voucher and the client decides to stay longer or delay the pickup without prior notice (48 hours) prior to the assigned pickup time), the driver will wait only 10 minutes and will leave, the reservation will be considered a no show and no refund will be granted.

If the driver has already arrived at the hotel or is en route, and the customer opts to cancel the reservation at the last minute, the reservation will be considered a no show and no refund will be granted.

DAT only tracks arrival flights; we do not track departure flights; it is the customer’s responsibility to advise us with plenty of time if the departure flight has changed. Any departure pick up time changes due to departure flight changes are subject to availability and cannot be guaranteed.

YOU MUST HAVE ALREADY CHECKED OUT OF YOUR RESORT AND MUST BE READY TO LEAVE BY THE ASSIGNED PICK UP TIME OTHERWISE YOU RISK LOSING YOUR TRANSFER. DRIVERS WILL NOT WAIT FOR PASSENGERS TO CHECK OUT AFTER THE ASSIGNED PICK UP TIME.

DAT will not be liable for flight cancellations or missed flights.

4-No Show Policy:

A no-show means the driver is waiting for the client at the hotel or airport, and the client does not show up without prior notice before the scheduled flight arrival time or the departure pick up time. No refunds will be made in this case.

ARRIVAL NO SHOWS: Once an arrival flight has landed and the driver is sent, the reservation can no longer be changed or canceled and will be considered a no show if the passenger does not show up. No refunds will be granted.

DEPARTURE NO SHOWS: Once a driver is en route or has arrived at the resort for a departure pick up, the reservation can no longer be changed or canceled and will be considered a no show if the passenger does not show up. No refunds will be granted.

5-Cancellation and Refund Policy:

Refunds subject to % reduction.

All refunds, regardless of the reason, are subject to the % cancellation fee.

The cancellation fee may change over time.

6-DAT Child Seat Policy:

DAT offers child seats for rent on their website, or customers can bring their own.

Drivers can only assist with installation when the car seat belongs to DAT.

Clients are responsible for any injuries or damage resulting from not having or renting car seats, as per DR Law 6317 Article 69. Car seats are required for children in the Dominican Republic.

Parents are responsible for choosing a car seat, describing age, weight, and type. We can't guarantee the car seat fits your child without these details.

DAT prioritizes passenger safety, requesting passengers with children to rent a car seat or provide their own.

Please note that if your flight is delayed and you have booked infant seats, your vehicle may not be available when you arrive. Our drivers are required for other services and cannot wait forever. Your patience and understanding are appreciated.

Customer Responsibility: Customers acknowledge full responsibility for child safety during the journey.

Safety Regulations: Compliance with safety regulations is advised.

Provided Seating Arrangements: Customers must ensure suitable seating arrangements for the child’s age, weight, and height.

Waiver of Liability: Customers waive any claims against the company and drivers for injuries or damages for not bringing car seats or renting it.

Driver's Discretion: Drivers may refuse to transport passengers without child seats deemed unsafe.

Customer Acknowledgment: Customers acknowledge being informed of safety risks.

7-Luggage Policy at DAT:

DAT Permits luggage based on passenger count (1 suitcase and 1 carry-on). Customers are responsible for their luggage; DAT is not liable for forgotten items.

DAT will assist in case of forgetfulness, but customers must pay for item return if they are available to make the trip back to the hotel or airport.

Vehicles do multiple trips per day, and items may be displaced.

Drivers check the vehicle with customers to avoid leaving belongings behind.

Bell boys at hotels carry and upload the vehicle with luggage not the drivers.

8-DAT Voucher Requirements and Usage:

Vouchers will be included based on the type of service booked. DAT vouchers are mandatory for boarding DAT service on arrival and departure.

Denial of boarding could occur without a DAT voucher.

Only one DAT voucher is accepted per service.

Extra vouchers cannot be shared.

Vouchers can be downloaded or accessed via the confirmation message. Include client's name, flight information, number of passengers, and destination. Vouchers also provide information on airport pickup, hotel pickup, local customer service contact details, and email address.

9-DAT Rate Policy:

Valid for inquiry date only.

Subject to change and only honored as shown on the website.

Not negotiable; price listed is final.

DAT rates given via email, phone, or text are not final or accurate.

Prices must be verified on the website.

Late-night trips from 10:00 P.M. to 6:00 A.M. are subject to the “After hours” fee and cost more than standard rates.

10-DAT Payment Policy Overview:

Multiple payment methods accepted. Including but not limited to credit cards, debit cards, prepaid cards, and Apple Pay.

Reservations require a full understanding of DAT Reservation and Payment Policies, DAT Cancellation Policies, NO SHOW Policies, and DAT Disclaimer.

All purchases incur a ¢ processing fee.

Reservation confirmation via text message is available for ¢ cents.

Purchase fees may change periodically.

11-Currency:

All charges are in US dollars (USD).

Exchange rates are determined by the customer's financial institution or payment provider. Payment methods include credit cards, debit cards, and electronic options.

Final transaction amount may vary based on exchange rate and potential fees.

Exchange rates are based on market rates and may fluctuate.

Payment confirmation emails provide transaction details and total amount in US dollars.

Refunds are processed in US dollars but may differ from original payment due to exchange rate fluctuations.
Billing disputes should be addressed promptly by customer support.

12-Denial of Service:

DAT has the right to refuse service to individuals who have engaged in offensive behavior towards a staff member or are believed to pose a threat to a staff member. Any declined services will not be eligible for a refund.

All passengers are required to sign and date the meeting card acknowledging the receipt of service prior to boarding a DAT vehicle. Refusing to sign the meeting card will result in denial of the service, booking will be considered a no show, and no refunds will be granted.

13-Alcohol and Drug Policies:

DAT reserves the right to deny service to anyone posing a safety risk or posing a drug issue.

Passengers with illicit drugs at service time will be denied service.

Inappropriate behavior will result in detainment, notification to local authorities, and no refunds for service.

Alcoholic Beverages: Drinks may be offered at an additional fee however due to logistical reasons such as flight delays, cancellations, and driver changes drink offerings are not guaranteed.

14-Subcontractor Policy:

DAT may sometimes subcontract DAT-affiliated transport companies due to our large service volume. Therefore, no vehicles or drivers will necessarily have DAT identifiers.

15-Disclaimer for transfers that exceed more than 16 passengers:

Please be advised that airport transfers for groups exceeding 16 people in the Dominican Republic are provided in buses that may not be equipped with seatbelts. By proceeding with this booking, you acknowledge and accept that DAT (Dominican Airport Transfers LLC) will not be held liable for any injuries, fatalities, or incidents that may occur during the transfer. It is the responsibility of the passengers to assess and accept the conditions of transportation before booking.

To ensure seat belts in a vehicle, multiple units with 15 passenger capacity must be reserved.

16-DAT Service Disclaimer:

The Service is provided "AS IS" and "AS AVAILABLE" without any guarantees.

DAT, its subsidiaries, affiliates, and licensors do not guarantee uninterrupted, or secure service.

DAT acts as a middleman between online service providers and clients, establishing commercial relationships based on service and quality requirements.

DAT is not responsible for the actions, omissions, accidents, or misconduct of service providers.

DAT's website photographs are broad descriptions and cannot guarantee service delivery.

DAT may refuse service to any customer at any time.
Clients must make written claims or remarks about services within 14 days after travel's conclusion.

DAT is not liable for claims, costs, or expenses resulting from personal injuries or death caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment, emotional states, illness, theft, labor conflicts, mechanical breakdowns, quarantine, government actions, weather, or other events beyond DAT's control.

TRAVEL AGENT’S TERMS AND CONDITIONS

Last updated: January 18, 2024

The terms and conditions outline the relationship between the travel agent and DAT, outlining the agreed termination terms for bookings and accounts.

DAT reserves the right to terminate any booking at any time for any reason, including threats or offenses.

DAT reserves the right to terminate business relationships without notice, resulting in the forfeiture of commissions or discounts.

Additionally, the cancellation fee will be charged in case of cancellation of remaining bookings as per the terms and conditions for airport transfers.

Record-Keeping Obligation:
DAT is not liable for errors made by travel agents during the booking process as they are responsible for maintaining records of their reservations and booking numbers.

Account Deactivation:
Travel agencies that are registered to receive commissions may be deactivated if there has been no booking activity for more than 6 consecutive months. In this case, they will lose the commission that has been accumulated. Please be aware that this is our policy.

Effective Date:
Booking with DAT signifies acceptance of these terms and conditions.