|
Private Airport Transfers
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Transfers Terms and Conditions
|
|
|
The following terms apply in relation to contracts arranged by Dominican Airport
Transfers LLC., as agent for the transport company, for transfers between the departure
points and destinations specified in the written voucher issued by DAT. DAT is at
all times acting as the duly authorized agent of the transport company nominated
on the written confirmation or 'voucher' issued by DAT Status of the Passenger(s)
and their agents. The purchaser of the transport services specified in the voucher
is the other party to the contract with the nominated supplier. If an agent makes
the contract, or any other person acting on behalf of the passenger whose name appears
on the voucher, then that agent or other person is acting as the agent of the passenger.
Bookings may be made online www.dominicanairporttransfers.com. Where two
or more people are included in the same booking, the person making the booking (“the
lead name”) shall be deemed to have done so on behalf of both or all members of
the party and he or she accepts these terms and the terms and conditions of the
nominated supplier on behalf of himself or herself and each member of the party.
Full payment is required at the time of booking. On receipt of such payment, DAT
will issue a voucher with details of the persons involved in the booking and the
transfers booked. The voucher acts as the
'ticket' and must be presented to the DAT driver or Rep. for both the outward and
return journeys. DAT does not guarantee the service without presenting
proves of payment or a voucher. All payments made to DAT are non-refundable unless,
for reasons beyond its control, DAT cancels the booking or you are covered by DAT’s
CANCELLATION INSURANCE (Read More...).
DAT uses different suppliers to offer this type of service. DAT ensures that our
PRIVATE transfer’s suppliers perform the service in the best possible manner. All
children over 2 years old count towards the occupancy of the vehicle, and thus should
be included in the total number of passengers at the time of booking. If you require
a child seat for a child, we strongly recommend that you bring your own due to the
variation in quality and availability across destinations. In some areas we can
request local child seats on your behalf. If the transport company provides a child
seat is free of charge.
CHANGING YOUR BOOKING
• If you
are already in the Dominican Republic changes has to be done no less than 24 hours
prior to your outbound flight (additional fees applies) you need to contact
us at the phone written on your voucher, make sure you talk to us in person not
the Hotel personnel. If you are still at home please email your changes to info@dominicanairporttransfers.com
we will change your booking and send a new updated voucher.
LAST MINUTE
CHANGES
• Changes within 5 to 24 hours prior to your outbound
departure transfer from DR are subject to an additional fee between US$10.00 to US$75.00
Dollars depending on your location and amount of passengers, to be collected
by the driver in cash.
• Changes less than 5 hours prior to your
outbound departure from DR are not acceptable and no moneys will be refunded.
ADDITIONAL INFO
• Confirmation will be received at the time of
booking.
• Prove of payment (VOUCHER)is necessary upon your arrival.
• The duration of transfers is approximate. The exact duration will depend
on the time of day and traffic conditions.
• Please note, the type of
vehicle used may vary depending on the amount of passengers and specific travel
date.
• The buses used in the transfer are not wheelchair friendly.
• Each traveler is allowed maximum 1 large and 1 small suitcase. Oversized
or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions,
please inquire with the operator prior to travel to confirm if your excess luggage
is acceptable.
• We are not responsible for any luggage, documents, passports or any articles
forgotten in the vehicles. We do not ship any objects, or documents forgotten on
the vehicles, you are responsible to check your belongings at all times.
WHERE WILL YOU MEET YOUR TRANSFERS?
• The service provider Representative
or the driver itself will be waiting for you standing at the arrival hall holding
up meeting cards that will read DOMINICAN AIRPORT TRANSFERS. Customer’s service
phones are written on your voucher just in case you need to call us for any reason
upon your arrival. • On your departure, the Rep or the driver will be waiting
for you outside the Lobby area holding up the same meeting card as in your arrival.
DEPARTURE PICKUP TIME FOR YOUR RETURN BACK TO THE AIRPORT
• Punctuality
is very important. You should be ready for your pick up at the time scheduled on
your voucher, if you are not ready you can miss your transfer and NO REFUND will
be granted besides you will end paying a taxi cab at your expenses.
DAT uses different suppliers to offer this type of service. DAT ensures that our
shared transfer’s suppliers perform the service in the best possible manner.
CHANGING YOUR BOOKING
• If you are already in the Dominican Republic
changes has to be done no less than 24 hours prior to your outbound flight (additional
fees applies), you need to contact us at the phone written on your voucher,
make sure you talk to us in person not the Hotel personnel. If you are still at
home please email your changes to info@dominicanairporttransfers.com we will
change your booking and send a new updated voucher.
ADDITIONAL INFO
• Confirmation will be received at the time of
booking.
• Prove of payment (VOUCHER)is necessary upon your arrival.
• The duration of transfers is approximate. The exact duration will depend
on the time of day and traffic conditions.
• Please note, the type of vehicle used may vary depending on the amount of
passengers and specific travel date.
• The buses used in the transfer are not wheelchair friendly.
• Each traveler is allowed maximum 1 large and 1 small suitcase. Oversized
or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions,
please inquire with the operator prior to travel to confirm if your excess luggage
is acceptable.
• We are not responsible for any luggage, documents, passports or any articles
forgotten in the vehicles. We do not ship any objects, or documents forgotten on
the vehicles, you are responsible to check your belongings at all times.
WHERE WILL YOU MEET YOUR TRANSFERS?
• The service provider Representative
or the driver itself will be waiting for you standing at the arrival hall holding
up a meeting card that will read the name of the service provider that is written
on the transfers voucher logo. Customer’s service phones are written on your voucher
just in case you need to call the provider for any reason upon your arrival.
• On your departure, the Rep or the driver will be waiting for you outside
the Lobby area holding up the same meeting card as in your arrival.
DEPARTURE PICKUP TIME FOR YOUR RETURN BACK TO THE AIRPORT
• Punctuality is very important. You should be ready for your pick up at the
time scheduled on your voucher, if you are not ready you can miss your transfer
and NO REFUND will be granted besides you will end paying a taxi cab at your expenses.
We ask that any passengers traveling with a wheelchair advise DAT. at the time of
booking. This is vital to ensure that the correct vehicle is available to meet your
specific requirements. We will need to be informed if wheelchairs are folding, manual
or include a battery and/or motor. This policy also applies to scooters.
We understand that sometimes plans fall through. We do not charge a fee for a cancellation
or for changing a booking however, our service providers have cancellation and change
fees policies that we are required to pass on.
If for any reason you need to cancel your booking NO REFUND will be granted unless
you are covered by DAT’s
CANCELLATION INSURANCE (Read More...)
so we strongly recommend to get this insurance when you book.
Bookings can be made up to 24 hours before arrival. Please note that we don’t take
bookings over the phone.
Each passenger is entitled to have carried with him on the relevant transfers up
to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x
20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements
will be subject to available baggage hold space and may be declined. If a passenger
requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding
the maximum permitted size, golf clubs, wheelchairs etc) we must be informed at
the time of booking. DAT reserves the right to make a charge for excess baggage,
which must be paid prior to transportation, or to refuse carriage of the excess
items.
The nominated supplier, its drivers and appointed agents, DAT reserve the right
to refuse to carry any person who is, or appears to be under the influence of alcohol
or illegal drugs and/or whose behavior is considered to pose a threat to the driver,
the vehicle or the other passengers. No refunds will be made in those circumstances.
Passengers are not allowed to consume alcohol on any of our vehicles.
Smoking is not permitted unless the driver has given express permission.
All vehicles used by DAT. are insured for passenger and third party claims, as required
by the local law.
Passenger’s baggage is, however, carried entirely at their own risk and no responsibility
can be accepted for loss or damage by the nominated supplier or by DAT.
Will not accept responsibility for any costs incurred or the making of any arrangements
in returning the items to you.
Whilst the supplier will make all reasonable efforts, there is no guarantee that
the vehicle will arrive on time in order to begin the period of hire nor that it
will reach its destination on time.
Neither the nominated supplier nor DAT. will incur any liability in the event of
such a delay.
DAT and our nominated suppliers in the Dominican Republic will endeavor to monitor
for any flight delays affecting arrival transfers.
Whilst ever effort is taken to monitor such situations we do ask that DAT are advised
of any new estimated arrival times when available (and if practical) so that services
can be rescheduled accordingly.
If the arrival flight is diverted, we recommend that you contact DAT via the telephone
numbers provided.
Whilst every effort will be made to accommodate changes of this nature, an additional
charge maybe applied and no moneys will refunded if you don’t advise on time.
Clients having pre-booked private transfers are required to supply full address
details at the time of booking.
As agents for the nominated supplier, DAT accepts no liability for the failure of
the nominated supplier to perform the contract or for any other incident in connection
with the contract.
We will, nevertheless, do all we reasonably can to ensure that the transfers are
completed in accordance with the contract.
DAT will accept no liability for any difficulty or service failure if clients are
not in possession of the appropriate transfer documentation outlining our arrival
and departure procedures at their time of travel.
We will not agree to any refund or compensation claims resulting from any service
failure if passengers do not adhere to the procedures stated.
Circumstances beyond our control may prevent the achievement of this responsibility.
The following are examples of circumstances, which are not within our control:
• Accidents causing delays to the vehicle.
• Exceptional or severe weather conditions.
• Compliance with requests of the police.
• Deaths and accidents on the road.
• Vandalism and terrorism.
• Unforeseen traffic delays.
• Industrial action by third parties.
• Problems caused by other customers.
• Other circumstances affecting passenger safety.
• Road closures due to local fiestas or other events.
• Properties that are not accessible to type of service booked.
If the nominated supplier were to fail for any reason within their/our control to
deliver passengers to their confirmed destination, we will endeavor to provide a
suitable replacement. Any reimbursement made by DAT. for the costs of an alternative
means of transport incurred by the passenger to get to their ticketed destination
shall be no more than the cost of getting to that destination by taxi.
Under no circumstances will DAT service providers, suppliers, and/or distributors
be liable for any of the following losses or damage (whether such losses where foreseen,
foreseeable, known or otherwise):
(a) Loss of data.
(b) Loss of revenue or anticipated profits.
(c) Loss of business.
(d) Loss of opportunity.
(e) Loss of goodwill or injury to reputation.
(f) Losses suffered by third parties or any indirect, consequential, special or
exemplary damages arising from the use of Dominicanairporttransfers.com regardless
of the form of action.
DAT and its suppliers, in making arrangements for hotels, tours, transportation
or any service in connection with the itineraries of individual customers, shall
not be liable for injury, damage, loss, accidents, deaths, delay or irregularity,
liability or expense to person or property due to act of default by any hotel, carrier
or other company or person providing services included in the tours or airport transfers.
Furthermore, DAT and its suppliers accept no responsibility for any sickness, pilferage,
labor disputes, machinery breakdown, and government restrains, acts of war and/or
terrorism, weather conditions, defect in any vehicle of transportation or for any
misadventure or casualty or any other causes beyond their control.
DAT content - including the information, names, images, pictures, logos, prices,
dates, and availability regarding or relating to DAT website, service provider,
operator and/or distribution partner – is provided “AS IS” and on an “AS AVAILABLE”
basis without any representations or any kind of warranty made (whether express
or implied by law) to the extent permitted by law, including the implied warranties
of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility,
security and accuracy.
At DAT we check and recheck the details about all the products and services we offer
for accuracy. However, DAT does not warrant that functionality, content or information
contained on Dominicanairporttransfers.com website will be uninterrupted or error
free, that defects will be corrected, or that Dominicanairporttransfers.com or the
servers that make it available are free of viruses or bugs.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable
by reason of the laws of any state or country in which these terms are intended
to be effective, then to the extent and within the jurisdiction in which that term
is illegal, invalid or unenforceable, it shall be severed and deleted from these
terms and the remaining terms shall survive, remain in full force and effect and
continue to be binding and enforceable.
IN THE UNLIKELY EVENT OF A COMPLAINT DAT take all customer service matters very
seriously. If you are not satisfied with any element of the service provided we
ask that you contact DAT in writing within 28 days of the date of the transfer so
that any issues can be investigated. Details must be received either by email at
info@dominicanairporttransfers.com. All feedback
must be received in writing and no verbal statements can be accepted. We do endeavor
to resolve any complaints received in writing within 28 days where possible.
|
|
|
|
Tours Terms and Conditions
|
|
|
1. Tours are non-refundable for no show.
2. Cancellations must be made at least 24 hours prior to the scheduled tour pick up time. For cancellations made after the afore mentioned time, a 50% penalty will be applied – except for tours featuring aerial transport or dolphins, of which, cancellations MUST be made 24 hours in advance of the scheduled pick up time or there will be no refund.
3. If there is inclement weather where the excursion cannot take place, the outing will be rescheduled. If the rescheduling cannot be done, your money will be refunded.
This contract between the customer and Dominican Airport Transfers. (Hereinafter referred to as the booking agent) is subject to the following terms and conditions. Release/limitations of liabilities. By participating, the customer assumes risk of personal injury, loss or damage to him/herself and his/her personal possessions. The customer releases the booking agent and the service provider from all direct, indirect, punitive incidentals. Special or consequential damages arising from or related to the provision of services, including economic loss, physical or mental injury, or any act, omission or negligence, even if caused in whole or in part by the negligent conduct of the service provider or its employees or agents. If the service provider is unable by law to exclude its liability, the customer agrees that the service provider’s liability is limited to the value of the service purchased. Indemnification of the Tour Operator and Booking Agent.
The customer acknowledges having read and understood the Booking Agent Terms and Conditions and agrees to discharge and indemnify the Booking Agent and the Tour Operator with whom the customer travelled from his Holidays Resort, his corporate parents, subsidiaries, affiliates, directors, employees, officers and agents from all claims of any nature arising out of such services. The Booking Agent does not have the authority to modify or waive any provision of the Tour Operator’s terms and conditions. Severability clause If any portion of this agreement is held invalid or unenforceable, the remaining portion remains in full force and effect; where possible the portion found unenforceable will be construed in a manner consistent with the remaining portions.
This contract is according to the laws of the Dominican Republic and the customer is bound to the jurisdiction of the said courts. The customer acknowledges having read and understood the above terms and conditions and agrees to be bound by the same. By booking online, the customer will waive certain legal rights, including right to sue for damages.
|
|
|
|
News & Updates
|
- 2012
Book 2 Excursions and get 1 free 2 hours shopping tour in Punta Cana
Includes:
Round Trip Transfers
2 hours shopping in Punta Cana local area
- Abr 23 2012
Frontier to operate Pittsburgh-Punta Cana service. Frontier Airlines will offer new nonstop service between Pittsburgh and Punta Cana, Dominican Republic. Flights will operate twice a week (Fridays and Mondays) from Aug. 17 through Nov. 30.
- May 14 2012
Sublime Samana Hotel has opened on the northeastern coast of the D.R. Features 16 private beachfront suites and four casitas; a private beach; and a series of interconnected pools. All accommodations feature floor-to-ceiling windows, private balcony, dining rooms and fully equipped kitchens.
- May 14 2012
Sublime Samana Hotel has opened on the northeastern coast of the D.R. Features 16 private beachfront suites and four casitas; a private beach; and a series of interconnected pools. All accommodations feature floor-to-ceiling windows, private balcony, dining rooms and fully equipped kitchens.
- 2012
When to trust a website
Knowing when to trust a website depends in part on who publishes the website, what information they want, and what you want from the site.
If you are not sure whether to trust a website, consider these questions:
|
|
|
|
|
|
Client Testimonials
|
- we have used your company twice, and both times you have been very good, they were right there when we checked out and both drivers were very nice.
I have recommended your company to many of my friends who have traveled to the domican. I would give you 5 star rating!
sandra goddard
From: STONEHAM, USA
----------------------------------
- We booked Private Transfer and so glad we did. Service was excellent to and from the resort. Our flight was an hour late leaving the states, but the representative was there and waiting for us. When it was time to leave the driver was there ahead of schedule and walking around the resort looking for us. On both the drive to the resort and the return, the drivers took special care to ensure that the ride was as smooth as possible. There were lots of pot holes after you got outside the main city. All in all a great experience.
Laura Lee
From: Columbus, Georgia, USA
----------------------------------
- The service was extremely good. The transport was available on schedule, and the drivers were courteous and helpful. Our bus had a mechanical problem half way to the resort and I was amazed at how quickly and efficiently we were transferred to a replacement bus ... we even arrived on schedule in spite of the brief delay.
Charles Price
From: Concord, NC, USA
----------------------------------
- Even with an hour flight delay, our driver was easily able to come pick us up at the new time and we barely had a wait. On the way back, the driver was in the lobby waiting for us and quickly got us on our way (even though we were dragging our feet to leave the resort!) The drivers were friendly and extremely helpful with our bags. We will definitely use them again when we return to the DR :) Thanks Dominican Airport Transfers!
Nicole
From: Livonia, MI, USA
----------------------------------
- Our experience was wonderful--the driver was readily available upon our arrival in Punta Cana, and was actually early for our return trip to the airport. We booked the private transfer, and are very glad we did so--no hassles with multipe drop-offs and pick-ups. We would not hesitate to use DAT again in the future.
Gregory
From: Waterford, Michigan, USA
----------------------------------
|
|
|
|
|