www.dominicanairporttransfers.com works as a middle-agent between the client and the operator of services listed on the website. As such, www.dominicanairporttransfers.com creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, ground transportation and other travel activities. Only the most reputable suppliers are selected for this purpose.
However www.dominicanairporttransfers.com cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. www.dominicanairporttransfers.com acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property.
www.dominicanairporttransfers.com herewith declares that, (a) Photographic material published on its website is intended to render a general description of the service in question and by no means can be guaranteed that the service will be supplied exactly as descripted.
(b) Travel services descriptions are regularly updated for a description of the product as close to reality as possible. However, www.dominicanairporttransfers.com cannot be held accountable for variations occurring upon your arrival at the Travel Service site.
(c) www.dominicanairporttransfers.com will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
(d) Any claim or comments that the client should present about the services received must be submitted in written within a period of time no longer than 14 (fourteen) days from travel’s end date.
www.dominicanairporttransfers.com will not assume liability for any claims, costs or expenses arised from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than www.dominicanairporttransfers.com or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstances beyond direct control of www.dominicanairporttransfers.com.
(c) The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted.
(d) The client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. www.dominicanairporttransfers.com reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must be completely canceled, www.dominicanairporttransfers.com’s liability will be limited to a refund of all monies paid to www.dominicanairporttransfers.com.
(f) A full refund will not be granted by www.dominicanairporttransfers.com in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes-, earthquakes or war, acts of terrorism or else), circumstances under which www.dominicanairporttransfers.com is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administrative services, www.dominicanairporttransfers.com will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation.
Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, www.dominicanairporttransfers.com regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, www.dominicanairporttransfers.com will only charge the lower amount. When an updated price is higher than the originally quoted price, www.dominicanairporttransfers.com will have a Travel Consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, www.dominicanairporttransfers.com will honor you cancellation request without penalization. www.dominicanairporttransfers.com and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.

All cancellation requests must be addressed in written to info@dominicanairporttransfers.com with the booking number as the basis reference.

In case of tour and/or ground transportation reservations:
The following are general cancellation policies which are applicable for most of our listed tours and transportation services:
- Cancellation requests made 3 (three) or more days prior to the confirmed service date are subject to a 10% penalization on the total amount paid for the reservation. Unless you have bought our Cancellation Insurance.
- Cancellation requests within 2 (two) days to the confirmed service date or a NO SHOWS are 100% nonrefundable. NO SHOWS are not covered by our Cancellation Insurance.