Last updated: October 01, 2025
CANCELLATIONS:
If you need to cancel your VIP reservation, you must notify us at least 24 hours before the scheduled service date and time to be eligible for a refund. A standard % processing fee applies to all eligible cancellations, regardless of the reason, and will be deducted from the refund amount.
Cancellation requests received less than 24 hours before the scheduled service date and time are non-refundable.
Same-day cancellations and cancellations received after the scheduled meeting time are also non-refundable.
The cancellation time is determined by the date and time we receive your cancellation request by email or through our authorized customer service channels.
What happens if you don’t show up for your reservation?
We understand that travel plans can change unexpectedly. However, if the passenger does not appear for the scheduled VIP service at the agreed meeting time and has not cancelled the reservation at least 24 hours before the scheduled service date and time, the reservation will be considered a “No Show”. No Shows are non-refundable, regardless of the reason for the passenger’s absence.
A reservation will also be considered a “No Show” if the passenger is not present and ready to receive the service at the scheduled meeting time, or if the passenger cannot be located or contacted at the meeting point after the service provider has arrived and made the necessary arrangements to provide the service.
Once a reservation has been classified as a “No Show”, no refund will be issued, as our team and resources have been reserved exclusively for the passenger’s service.
CHANGING YOUR VIP RESERVATION:
What if you need to make a last-minute change to your booking?
We’ll always do our best to accommodate changes to your reservation. Changes requested at least 24 hours before the scheduled service date and time will be reviewed and accommodated when possible. If a change results in a refund, the applicable % processing fee will be deducted from the refund amount.
Changes requested less than 24 hours before the scheduled service date and time are subject to availability and are not guaranteed. Any additional cost resulting from an approved change must be paid by the client. A reduction or modification of the service requested less than 24 hours in advance does not create an automatic right to a refund.
To avoid losing your booking, we recommend contacting us as soon as possible if you need to cancel or change your reservation.